✶ FAQ ✶

For questions about existing orders, please contact us and we will reply within 12 hours!

When will my order ship?

All orders will be processed within 1 business day. Orders for shipping will be dropped off at the post office every Thursday.

How much does shipping cost?

All orders will have the shipping costs calculated automatically by Canada Post.

Any domestic (Canadian) orders weighing under 100g (around 5 enamel pins) have the added option of choosing small lettermail at checkout which costs $3.75. Please be aware that this option is UNTRACKED and UNINSURED.

How long does shipping take?

Please keep in mind that we have no control over the postal service or the customs office so we cannot be held responsible for any delays once the package leaves our hands. Please take caution when you order during peak seasons!

Estimated Shipping Time

We have no control over lost/stolen packages, errors at the post office, mistakes in addresses, or if a seagull flies away with your pin. We recommend double-checking your shipping address and keep an eye on your tracking number to keep away those pesky aerial thieves.

How does local pickup work?

Hey Tigercats, we have a FREE local pickup option for those living in the Hamilton area. This option will be unlocked for you once you fill in a Hamilton-based address during checkout. Simply select the option "Pickup" in the shipping method section.

All local pickup will be ready within 2 business days. If you need it sooner, please write this in the order notes and we will do our best to accommodate.

Once the order is ready for pick up, you will receive a notification email with instructions on the pickup process

What's your return policy? 

Returns are currently not available.

We do offer exchange for items that are defective, damaged or if there's an error in your order on our part. Please visit our return policy page for more information. 

Where are you located?

We are located in the Hamilton, Ontario, Canada. Hamilton is also known as Steel City because it produces 20% of the world's steel. It is also known for its thriving art scene and emerging food culture! 

Hamilton is situated upon the traditional territories of the Erie, Neutral, Huron-Wendat, Haudenosaunee and Mississauga people.

Are the artists you work with paid fairly?

YES. As artists ourselves, we believe that all artists deserve to be compensated and credited fairly for their creative work. We are always transparent with them about how MUKA operates and work with them to make the best arragements for everyone involved.

We have a zero tolerance policy for art theft and copyright infringement.

What does MUKA do to promote diversity and inclusion?

We a company run by Queer PoC artists. Diversity and inclusion are not just buzzwords to us, they're a part of our DNA, and it informs every decision we make. We focuse on celebrating intersectional identity so we prioritize working with Queer BIPoC creatives in all aspect of the business from copywriting to modeling to collaborations. We have many exciting ideas hatching, please follow us and witness our journey!

How do I work with MUKA?

Hello! Let's make magic together. Whether you are an indepedent artist or a small business, if you got a great idea on how we can work together to spread creativity and joy to the world, get in contact with us now! Email us at mukaccino@muka.ca and Lisa (our boss lady) will get back to you within 3 business days and talk art with you.

How do you promote sustainability?

Sustainbility has been very important in our personal lives as well as our business. It factors into how we design and curate products, how we operate our company and how we send out each package from our doorsteps to yours. 

Our first principle is always to use as little plastic as possible. For example, we always try to source clothing with as much natural fibre percentage as possible to minimize the impact of microplastics entering our waters. We also use paper packaging whenever we can to reduce the amount of unnecessary soft plastic waste used.

Our second priniciple is that we will promote reusability whenever we can. For example, our business cards are designed in bookmark dimension so you can use them while reading. Our enamel pin packaging are made to be flippable so they can be used both as protective cover and a display stand. We also reuse shipping materials such as bubble wrap, cardboard, bubbler mailer and tissue paper. 

Lastly, we care very much about our supply chain, and work hard for it to be as transparent and streamlined as possible. This is one of the reasons why the only overseas suppliers we work with are from Guangdong and Zhejiang provinces in China. Because our producer Lisa's native language is Chinese, she is able to communicate well with our suppliers directly to make sure high quality products are made with minimum waste and good industry practices, while getting it delivered with the shortest distance travelled. This also cuts down on the amount of shipping and the number of middle-men companies we have to deal with.

We are always trying to assess the situation and make the best decisions we can with the limited resources we have as a small business. We're always improving! Please follow and support us to witness our sustainability journey. And if you have any questions and suggestions, please reach out, we're always looking to new ideas!