We put together this FAQ to help answer all those burning questions you're dying to ask! If you want to chat with us, don’t be shy and look for the chat window on the bottom right corner of this site! Or you can also email us at hellomuka@muka.ca and one of us will get back to you as soon as possible!

How much does shipping cost?

All orders over $70 (before tax) will receive FREE shipping worldwide, wow! And all orders under $70 (before tax) will only cost $7 flat rate shipping fee worldwide! 


When will I receive my order?

Now that you've found your treasures your order will be processed and sent out at the end of each week.

We have the estimated shipping time in the handy dandy chart below! Please keep in mind that this is an estimate only. 

Canada 2 - 8    business days
United States 5 - 10  business days
International  8 - 14  business days


International packages

Any delays caused by customs or the post office will temporarily be held hostage by the shipping company. 

But I can't wait, I'm losing my mind! You exclaim.

There are occasions where the package may be held a bit longer for processing. We recommend some meditation during peak seasons due to high volume! So don't procrastinate on that gift buying.


I live nearby, can I pick up my order?

Hey Tigercats, we have a FREE porch drop-off for those living in the Hamilton area. Hammer pride! Simply select the option "FREE Local Delivery" during check out. All drop-offs will be hand-delivered to you within three business days. Remember to provide your mobile deets so we can keep you updated when the sweet sweet swag is coming your way! 


What's your return policy? 

We're only hoomans, sometimes we make mistakes. It's all good! Please follow the guidelines below that best fit your needs.


Unfortunately we do not currently offer refunds. However, we do exchanges for items that are defective, damaged, or if there's an error in your order on our part. Please feel free to contact us and we will quickly work with you to make the exchanges necessary. We aren't responsible for the return shipping fees. 

We have no control over lost/stolen packages, errors at the post office, mistakes in addresses, or if a seagull flies away with your pin. We recommend double-checking your shipping address and keep an eye on your tracking number to keep away those pesky aerial thieves.

We're always here to help so please feel free to contact us at hellomuka@muka.ca 


Where are you guys located?

We live in Hamilton, Canada. Ambitious city where art is the new steel! Follow our adventures on InstagramFacebook and now Youtube


Are your artists compensated fairly?

Yes, we strongly believe in fair trade! We are completely against art theft and always work transparently with our artists.


How do I work with MUKA as an artist?

AHOY! Hello there! Let's make magic together! Hit us up at lisa.wang@muka.ca and our Lisa will get back to you within 3 business days and talk art with you (faster if you are on Overwatch!)


Are you magical in a different way?

Do you have a very particular set of skills? And you're not afraid to use it? If you think you have that MUKA magic send an owl to lisa.wang@muka.ca and Lisa will also get back to you (she wears many hats)


How do I unsubscribe from your mailing list?

NOOOOOOOOOoooooooo……but how will you keep up with our shenanigans?

You can unsubscribe by clicking the button on the bottom of a newsletter, I guess...